We want you to love everything you receive from Levoria. If something isn’t quite right, we’re here to help — simply and without fuss.
30 days to change your mind
You have 30 days from the day your order arrives to request a return for change of mind. Just reach out and we’ll guide you through it.
Condition of returns
To be accepted, items must be unworn, unwashed and undamaged, with all original tags and hygiene stickers attached and in their original packaging. We’re unable to accept pieces that are marked, stained, or carry scents such as perfume, deodorant or fake tan.
Items we can’t accept
For hygiene reasons, the following can’t be returned once opened or unsealed:
- Pierced jewellery
- Intimates and swimwear where the hygiene seal has been removed
- Gift cards (non-refundable)
Sale & discounted items
Good news — discounted and sale items can be returned on the same terms as full-price pieces, within 30 days and in original condition.
Exchanges
Need a different size? We’re happy to arrange a size exchange for the same item, subject to availability. If your size is no longer in stock, we’ll process a refund instead. Just let us know when you start your return.
How to start a return
Email us at [email protected] with your order number and the item(s) you’d like to return or exchange. We’ll reply with simple instructions and the return address.
Return postage
For change-of-mind returns and exchanges, return postage is arranged and paid by you. We recommend a tracked service, as we can’t be responsible for parcels lost on their way back to us. Return postage for faulty or incorrect items is always on us (see below).
Refunds
Once we’ve received and inspected your return, we’ll refund your original payment method within 5 business days. Your bank or card provider may take a little longer to display it. Original delivery charges are only refunded where an item was faulty.
Faulty or incorrect items
If anything arrives faulty, damaged or not what you ordered, please contact us within 7 days of delivery and we’ll make it right at no cost to you — including return postage and a full refund or replacement.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Need a hand?
Email [email protected] and our team will be glad to help.
Last updated: 25 June 2026.